In Lexington, Kentucky, a woman was shocked to discover 30 boxes of Dum-Dum lollipops—around 70,000 candies—delivered to her home. The massive order, placed through her phone by her 8-year-old son Liam, came with a hefty price tag of approximately $4,200 (Rs 3,55,795).
Liam, who has fetal alcohol spectrum disorder (FASD), planned to organize a carnival for his friends and use the lollipops as prizes. While he frequently uses his mother’s phone under supervision, this was the first time he made a purchase on his own.
When Holly LaFavers noticed the charge, she reached out to Amazon, which suggested she reject the delivery to receive a refund. Despite this, 22 boxes were still delivered. In search of help, LaFavers turned to her community on Facebook.
"Hi, everyone! Liam ordered 30 cases of Dum-Dums, and Amazon will not let me return them," she wrote on Facebook.
Neighbors, friends, local businesses, and even banks came together to buy the excess candy. Eventually, after media attention and additional conversations, Amazon decided to provide a full refund.
"Thank you to everyone who has offered to buy a box (or two) or shared the post. I believe they are all sold!! I will get them to Somerset as quickly as I can."
LaFavers and Liam gave some of the lollipops to local organizations, such as a church and a school. Amazon expressed contentment with how the situation was ultimately resolved in a positive way.
"I contacted Amazon as soon as I realised what had happened. They originally told me to reject the delivery, and they would refund my money. The driver never knocked or rang the doorbell, so now they will not take them back," she added.
Liam, who has fetal alcohol spectrum disorder (FASD), planned to organize a carnival for his friends and use the lollipops as prizes. While he frequently uses his mother’s phone under supervision, this was the first time he made a purchase on his own.
When Holly LaFavers noticed the charge, she reached out to Amazon, which suggested she reject the delivery to receive a refund. Despite this, 22 boxes were still delivered. In search of help, LaFavers turned to her community on Facebook.
"Hi, everyone! Liam ordered 30 cases of Dum-Dums, and Amazon will not let me return them," she wrote on Facebook.
Neighbors, friends, local businesses, and even banks came together to buy the excess candy. Eventually, after media attention and additional conversations, Amazon decided to provide a full refund.
"Thank you to everyone who has offered to buy a box (or two) or shared the post. I believe they are all sold!! I will get them to Somerset as quickly as I can."
LaFavers and Liam gave some of the lollipops to local organizations, such as a church and a school. Amazon expressed contentment with how the situation was ultimately resolved in a positive way.
"I contacted Amazon as soon as I realised what had happened. They originally told me to reject the delivery, and they would refund my money. The driver never knocked or rang the doorbell, so now they will not take them back," she added.
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